Tradepoint Help Desk Features
Service and support are critical to customer satisfaction, sales and revenue
generation. Give your business out of the box integrated features for help desk
needs. Tradepoint's Help Desk features extend to the Ecommerce solutions as well
for web based support features for customers.
Tradepoint does this with Call Logs, which are designed for either in
bound or out bound call support. With inetgrated features for follow up
notifications, work orders, and notes with resolution Call logs is designed for
call center support.
Call Logs for Customer and Service Calls
Tradepoint Enterprise's CRM includes Call Logs specifically designed to
handle service calls for incoming and outgoing service calls with customers and
partners. With the ability to see an overview of Call activity through reports
Tradepoint Enterprise provides a robust tool for handling more specialized work
flow needs for businesses.
Each contact has the Call Log tool built in to access a history of calls,
initiate actions from an open call, and assign and notify more then one person
of a newly created Call Log. Dashboard controls Companies looking for
integrated service call functionality can look forward to the following
functions with Tradepoint Enterprise:
- Automatic time/date stamping of Calls by the user who created the
call
- The ability to assign and notify others about new or open calls
- Separate Notes screens for initial call and resolution activity
- The ability to create and assign a Task within a Call
- The ability to place an Order within a Call
- Create an Appointment from a Call
- Flexible Category & Status structure for customizing work flows
- Ability to upload or scan in documents related to a Call
- Assign a Call Log to an open Project
- Integrated Knowledge Base for the ability to search on topics in your
Knowledge Base
Tradepoint is sold through a Reseller network. Click here to
find a Reseller closest to you.
Learn more about more features Tradepoint Enterprise can offer your
business click here.