Tradepoint Ecommerce Solutions
Help Desk & Support Tickets
Tradepoint's Ecommerce solution are designed to compliment Tradepoint
Enterprise and extend a company's reach into the Internet while using Tradepoint
Enterprise as a full scale back end solution. Tradepoint One is designed for
single currency and single language capability. Multiple web sites can be
supported with Tradepoint making it ideal for companies with one or more web
sites focused on specific products or different brands.
Tradepoint's Help Desk features which are natively built into Tradepoint
Enterprise are also extendable through the Ecommerce solutions to provide Help
Desk features for generating web based support tickets. Provide automated
support to a call center with web based support tickets using Tradepoint's Help
Desk features.
Ideal for any company which uses the Ecommerce for sales and for any service
provided to either products sold or and product which require any installation
and training Tradepoint's web based Help Desk tools offer automated tools for
quicker response time for customers.
Companies looking for integrated Help Desk functionality can look
forward to the following functions with Tradepoint Enterprise:
- Automatic alerts about web based support tickets
- Customers can track support tickets through the customer portal
- The ability to assign and notify others about new or open calls
- Separate Notes screens for initial call and resolution activity
- The ability to create and assign a Task within a Call
- The ability to place an Order within a Call
- Create an Appointment from a Call
- Flexible Category & Status structure for customizing work flows
- Ability to upload or scan in documents related to a Call
- Integrated Knowledge Base for the ability to search on internal help
articles
Tradepoint is sold through a Reseller network. Click here to
find a Reseller closest to you.
Tradepoint One and Tradepoint World Ecommerce are sold through a
Reseller network. Click here to
find a Reseller closest to you.