Support and Communications Enums
Mar/31/2005
Priority
0 = Low
1 = Medium
2 = High
3 = Urgent
Direction
0 = N/A
1 = Incoming
2 = Outgoing
Duration
Number = number of minutes.
Contacted By
0 = N/A
1 = Phone
2 = Fax
3 = Email
4 = Standard Mail
5 = Face to Face
6 = Other