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19.9 Setup and Configure Tool- Knowledge Base


Knowledge base categories can be set up for each type of article directly through the Setup & Configure Tool. 

Each Category that is setup up will be visible through the main page within the Knowledge Base shown below. The highlighted section on the right will list each available Category with check boxes to associate specific articles with specific categories.

The New Category icon gives easy access to creating a New Category easily within your Knowledge Base articles.

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