Associate Products with Knowledge Base Articles
Use the Products tool to associate products and
Services with any articles. For companies using the web modules this is a great
up-selling tool which will create a hyper link on the knowledge base article
taking the viewer directly to the web listing for any products and services that
have been linked to the article.
From the main
knowledge base article window click on the 'New Related Product' icon in the
Products section in the lower right of the main screen.
A menu will open allowing you to search for and
choose a product or Service to associate with this article.
Search for a product through the scroll bar or type
in all or part of a Product name.
Add multiple products to a knowledge base article if
you like. All products linked to a Knowledge Base article will show up on the
article page as a link.
This is a great way to redirect traffic to
your Product listings through specific