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Associate Products with Knowledge Base Articles


Use the Products tool to associate products and Services with any articles. For companies using the web modules this is a great up-selling tool which will create a hyper link on the knowledge base article taking the viewer directly to the web listing for any products and services that have been linked to the article.

1.     From the main knowledge base article window click on the 'New Related Product' icon in the Products section in the lower right of the main screen.

A menu will open allowing you to search for and choose a product or Service to associate with this article.

Search for a product through the scroll bar or type in all or part of a Product name.

Add multiple products to a knowledge base article if you like. All products linked to a Knowledge Base article will show up on the article page as a link.

This is a great way to redirect traffic to your Product listings through specific articles.

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