Content for your articles can be either generated directly within
the Design window of the main window in the knowledge base or HTML code can be
Cut/Copy and pasted from another source directly into the Source window to
pre-populate the design screen of your knowledge base article.
The example you see shows content that was developed through the
design screen of the new article window. Editing tools are highlighted in the
Clicking the Source tab below shows the HTML code that is generated
when you develop your content directly in the knowledge
The Source tab allows you to edit your HTML Source code in addition
to developing your content directly through the Design screen.
Whether you develop your content directly through the Design screen
or use the Source screen you have a full range of tools available to create
knowledge base articles with graphic and rich text capability for use internally
and externally within your