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Content Development


Content for your articles can be either generated directly within the Design window of the main window in the knowledge base or HTML code can be Cut/Copy and pasted from another source directly into the Source window to pre-populate the design screen of your knowledge base article.

The example you see shows content that was developed through the design screen of the new article window. Editing tools are highlighted in the toolbar above.

Clicking the Source tab below shows the HTML code that is generated when you develop your content directly in the knowledge base.

The Source tab allows you to edit your HTML Source code in addition to developing your content directly through the Design screen.

Whether you develop your content directly through the Design screen or use the Source screen you have a full range of tools available to create knowledge base articles with graphic and rich text capability for use internally and externally within your organization.

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