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Knowledge Base Article Categories


To create the categories for your knowledge base articles follow these steps.

From an existing KB article or a new article screen click on the green plus in the Categories section.

The next screen that will open will be where you setup your knowledge base article Categories.

  • The new Category icon in the lower left will open a screen similar to the one you see on the right.
  • Type in the name of the New Category in the field next to the highlighted title. 
  • Your category will automatically be saved when you close the window.
  • Your Categories need to have at least one article assigned to it before it will show in the main menu of your Knowledge Base.
  • Categories with articles listed will automatically show on your Support(or similarly labeled) page on your website when you make them public.

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