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Repairs Processing


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For Companies which process repairs or provide warranty work on products that are sold through them Tradepoint supports the ability to process repairs within an Order screen.

Within Orders the tabs will have a tab for Repairs.

Clicking on the Repairs section within an order screen will pull from products that have been sold to a customer to process a repair on an item.

The products Involved field pulls from the purchase history of a customer displaying the Model/Part number, Product Name/Description and any Serial Number the product has.

Clicking on a Product in the drop down menu will pre-populate the data into the repairs screen. Add any details of the repairs to the main screen, assign any Employee to the repair and dates for receiving and completion of repairs. 

Any repairs will display in a printed form when the print icon is clicked and the Repair Order is saved.
The default form for Orders and Repairs has the built in fields to display any repair information for a Repair. These fields can be customized using the customize option within the print preview screen for the Repair.

Each form and report will have a Print Preview screen with the option to email the form as a PDF (an active email account must be setup in the user’s profile for this option to work) or export the form in several different file formats.

Payment can be processed through the payment information screen on the Order or the status can be changed to complete to prompt for an Invoice to be generated and payment applied based on terms (payment terms must be set on customer’s account to work), at the time an Invoice is completed, or when payment is received after an Invoice has been completed).

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